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Cancellation and refund policy
Plans change. Here is exactly what happens to your money when they do.
1. Cancelling a booking
| When you tell us | What happens |
|---|---|
| More than 24 hours before the slot | Full refund of any advance payment, or we hold it as credit for a future date, whichever you prefer. |
| Between 6 and 24 hours before | We refund 50 percent of the advance. The remainder covers the slot we could not fill and materials already prepared. |
| Less than 6 hours before, or no show | The advance is retained. We will still credit it against a rebooking made within 30 days as a goodwill gesture. |
| Doorstep booking, our team has already travelled | A travel charge of ₹300 applies. Any balance of the advance is refunded. |
To cancel or reschedule, call or WhatsApp +91 77449 93338. A message is enough. You do not need to explain why.
2. If we cancel
If we have to cancel or postpone, for example because of equipment failure, illness, or heavy rain making outdoor work unsafe, you get a full refund of everything paid, with no deduction. We will normally offer you the next available slot first.
3. Work already started
Once work has begun, the service cannot be undone. If you stop the job midway, we charge only for the stages already completed at the rates on our pricing page, and refund the balance of anything paid in advance.
4. If you are not happy with the result
Tell us within 7 days of collecting the vehicle.
- First, we redo it. Bring the car back and we will correct the issue at no charge. This resolves the overwhelming majority of complaints.
- If a redo is not possible or you do not want one, and we agree the work fell short of what was quoted, we refund a fair proportion of what you paid for the affected part of the job.
- A full refund is given where a service was paid for and substantially not delivered at all.
We will not refund for outcomes we told you about in advance, such as a deep scratch we said could only be improved rather than removed, or fabric staining we warned might not lift completely.
5. Coating warranty claims
A coating that fails within its warranty period is reapplied free of charge. This is a reapplication, not a cash refund. The conditions in section 7 of our terms and conditions apply, particularly the requirement not to use brush-type automatic washes.
6. How refunds are paid
- Refunds are made by the same method you paid. UPI payments are returned to the same UPI ID, bank transfers to the same account, cash payments in cash.
- We process approved refunds within 5 to 7 working days. UPI usually lands the same day; bank transfers can take up to 7 working days to appear.
- No refund is ever processed to a different account or a third party's account.
- We do not charge any fee for issuing a refund.
7. Products bought from us
If you buy a car care product from us and it is unopened and undamaged, you can return it within 7 days with the receipt for a full refund. Opened consumables cannot be returned unless they are faulty.
8. Raising a refund request
Call +91 77449 93338, WhatsApp us, or email sagargaikwad2660@gmail.com with your name, the date of service and the vehicle number. We acknowledge every request within 2 working days and give you a decision within 7.
9. Contact
Shine Car Polishing
2091 E Ward, Ruikar Colony, Near Temblai Naka, Kolhapur, Maharashtra 416003
+91 77449 93338 · sagargaikwad2660@gmail.com
Open Monday to Sunday, 9:00 am to 8:00 pm