Terms and conditions

1. Agreeing to these terms

By using this website, or by booking any service with us, you agree to these terms. If you do not agree with something here, please raise it with us before the work starts rather than after.

2. What we provide

We provide car care services: washing, interior cleaning, machine polishing and paint correction, protective coatings including Teflon, hybrid ceramic and graphene, paint protection film, headlight restoration, engine bay cleaning, and related work. Services are carried out at our studio in Kolhapur or, for doorstep bookings, at a location you nominate within the city.

3. Quotations

• Prices shown on this website are indicative starting prices for a hatchback in ordinary condition.
• A firm quotation is given only after we have seen the vehicle, in person or through clear photographs.
• If we discover something during the work that materially changes the price, such as previously repainted panels or clear coat failure, we stop and call you before continuing. We never add charges without telling you first.
• Quotations are valid for 15 days.

4. Bookings

• A slot is confirmed once we have your name, contact number and vehicle details, and you have confirmed the quoted price.
• Coating and paint protection film bookings require an advance payment to hold the slot, normally 25 percent of the quoted amount.
• Please arrive within 30 minutes of your slot time. Beyond that we may have to reschedule you, because these jobs run to a timetable.

5. Your responsibilities

• Remove all valuables, documents and personal items from the vehicle before handing it over. We are not responsible for items left inside.
• Tell us in advance about existing damage, repainted panels, aftermarket wraps, sensors, or anything we should avoid.
• Make sure you have the legal right to authorise work on the vehicle.
• For doorstep service, arrange access to roughly two parking spaces. We bring our own water and power.

6. What we can and cannot fix

We will tell you honestly what is achievable before starting. Some things cannot be corrected by detailing:

• Scratches that have gone through the clear coat into the base coat or primer.
• Dents, cracks, rust and structural damage.
• Faded or failing factory paint where the clear coat has already delaminated.
• Stains in fabric that have set for a long period, or burns and tears in upholstery.

Where a defect can only be partially improved, we say so before starting and quote accordingly.

7. Warranty on coatings

• Hybrid ceramic coating: up to 3 years. Graphene coating: up to 5 years. Teflon: approximately 6 months. These are the manufacturer's stated durability figures under normal use.
• Warranty covers premature failure of the coating layer itself, such as peeling or complete loss of hydrophobic behaviour well within the stated period.
• Warranty does not cover: accident damage, stone chips, scratches from brushes or automatic tunnel washes, chemical damage from harsh cleaners, damage from industrial fallout left unwashed for long periods, or repainting of any panel.
• To keep a coating warranty valid, the vehicle must be washed with pH-neutral shampoo and must not be put through brush-type automatic washes.
• Warranty claims must be raised with us directly. Bring the vehicle in and we will inspect it at no charge.

8. Liability

We carry out work with reasonable skill and care. In the unlikely event that we damage your vehicle through our negligence, we will put it right at our cost, or reimburse the reasonable cost of having it put right.

Our total liability for any one job is limited to the amount you paid us for that job, except where Indian law does not permit such a limit. We are not liable for indirect losses such as loss of use, loss of earnings, or missed appointments.

We are not liable for pre-existing conditions that become visible after cleaning, for example paint defects hidden under dirt, or previous accident repairs revealed by polishing.

9. Payment

• Payment is due on completion, before the vehicle leaves our premises.
• We accept cash, UPI and bank transfer. We do not process card payments on this website.
• Vehicles left more than 3 days after completion without arrangement may attract a reasonable parking charge.

10. Photographs

We may photograph vehicles we have worked on and use those images on this website, on Instagram, or in advertising. Number plates are obscured. Tell us if you would rather we did not, and we will not.

11. This website

• The content, logo, layout and images on this site belong to Shine Car Polishing. Please do not copy them for commercial use.
• We try to keep information accurate, but prices and service details can change. Nothing on this site is a binding offer until we have confirmed it to you directly.
• We are not responsible for the content of external sites we link to.

12. Cancellations and refunds

Handled separately in our cancellation and refund policy, which forms part of these terms.

13. Complaints

If you are not happy with the work, tell us within 7 days. Call +91 77449 93338 or email sagargaikwad2660@gmail.com. Bring the car back and we will look at it with you. Most issues are resolved on the spot.

14. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Kolhapur, Maharashtra.

15. Contact

Shine Car Polishing
2091 E Ward, Ruikar Colony, Near Temblai Naka, Kolhapur, Maharashtra 416003
+91 77449 93338 · sagargaikwad2660@gmail.com